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Home | Contact Us | Privacy Policy

 

020 8843 7945

action@richmondcvs.org.uk

RCVS Privacy Policy

 

How we use your information

This privacy notice tells you what to expect when RCVS collects personal information.  It applies to information we collect about:

  • Visitors to our websites
  • People who use our services (for example, who subscribe to our newsletter or book on our training events)

 

Visitors to our website

When someone visits www.richmondcvs.org.uk we collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to the various parts of the site.  We collect this information in a way which does not identify anyone.  We do not make any attempt to find out the identities of those visiting our website.  We will not associate any data gathered from this site with any personally identifying information from any source.  If we do want to collect personally identifiable information through our website, we will be upfront about this.  We will make it clear when we collect personal information and will explain what we intend to do with it.

 

Use of cookies by RCVS

Cookies are small text files that are placed on your computer by websites that you visit.  They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

 

 

Cookie

 

Purpose

More information

Content Management System Cookie

This cookie is set by our content management system to deliver the website content.  This cookie does not use or hold any personal information and is deleted when a user closes their browser.

 

Google Analytics

These cookies are used to collect information about how visitors use our site.  We use the information to compile reports and to help us improve the site for visitors.  The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors come from and the pages they visit.

Google Privacy Policy

 

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

 

To opt out of being tracked by Google Analytics across all websites visit the Google website

 

People who use RCVS services

RCVS offers various services to charities.  For example we send out an electronic newsletter and offer training courses.

We have to hold the details of the people who have requested these services in order to provide it.  However, we only use these details to provide the service the person has requested and for other closely related purposes.  For example, we might use information about people who have requested our newsletter to carry out a survey.  When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way to do this.

 

Communication via email

If you use our service to register to receive communications via email then messages you receive may be trackable at an individual level, allowing us to determine, for example, opens and link clicks.  This information is generally used to help asess the effectiveness of communications so that we can improve them and may occasionally be used to send relevant further communications in response to your actions (e.g. opening an email) or you inaction (e.g. not opening an email).  You can unsubscribe from email communications at any time using the unsubscription link contained in each message.

 

Access to personal information

RCVS tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

•give you a description of it;

•tell you why we are holding it;

•tell you who it could be disclosed to; and

•let you have a copy of the information in an intelligible form.

To make a request to RCVS for any personal information we may hold you need to put the request in writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us using the contact details below.

 

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

 

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 14 May 2012.

 

How to contact us

Requests for information about our privacy policy can be emailed to us or by writing to:

Richmond CVS

Richmond Adult Community College

Parkshot

Richmond

TW9 2RE